Customer Relationship Management

 

In today’s competitive market driven economy it is not only sufficient to provide your customers with the best service levels and customer experience over the short-term, but also analyze the transactional information to develop better services and products for your customer over the long run through the discovery of not-so-obvious insights into customers wants and needs.

Olive Solutions CRM practice is driven by the philosophy that we work for our customers’ customers. At olive we believe that Customer Relationship Management is a strategy to help attract, retain and grow a profitable customer base. And the CRM packages are merely a means to help execute the CRM strategy.

Olive provides end-to-end CRM services that include devising CRM strategy, CRM package evaluation, feasibility analysis, implementation, upgrade, data migration and post-implementation support.

At our CRM practice we measure the success of our CRM projects using various metrics:

ROI on investment in CRM licenses and implementation by the client
Recovery of initial investment through cost savings and increased revenues
Reduced Transaction volume
Reduced Transaction level cost
Increased visibility of customer view

Loads of benefits can be obtained by implementing our CRM Software. Following is a list of few of them:

1. Sales Force Automation

Our CRM provides Lead Management, Opportunity Management, Account & Contact Management, Reports & Dashboards specifically useful for your organization's sales team. You can also use other sales force automation-related modules, such as Activity Management (including Calendaring), Product Management, Inventory Management, File Attachments, and others.

2. Customer Support & Services

Our CRM provides Ticket Management, Knowledge Base, E-mail Notifications specifically useful for your organization's customer support team. You can also use other customer support-related modules, such as Activity Management (including Calendaring), Contact Management, Product Management, File Attachments, and others.

3. Marketing Automation

We provide Lead Management, Mailing Lists, E-mail/Mail Merge templates, Product Management, specifically useful for your organization's marketing team. You can also use other marketing-related modules, such as Activity Management (including Calendaring), Contact Management, File Attachments, and others.

4. Inventory Management

Our CRM provides Products, Price Books, Vendors, Quotes, Purchase Orders, Sales Orders, and Invoices specifically useful for integrating your organization's sales, inventory, and accounting processes and enhance the sales effectiveness. You can also use other related features, such as Activity Management (including Calendaring), Account & Contact Management, Opportunity Management, File Attachments, and others.

5. Customer Self Service Portal

The Customer Portal add-on extends the power of olive's CRM to your corporate Web site and streamline customer support & service processes. Using our Customer Portal you can integrate your corporate Web site with your overall CRM strategy. With our Customer Portal you can provide round-the-clock self-service capability to your customers so they can get solutions as
quickly as possible and reduce the expenditure on your customer service centers.

For more information about the features of Customer Relationship Management, please contact us.